Treasure Coast Locksmith ("we," "us," or "our") operates the website treasurecoastlocksmith.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the site.
Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically when you browse our site.
Information you provide
When you fill out a contact form, request a quote, or reach out by phone or email, you may provide:
- Name
- Phone number
- Email address
- Service address or general location
- Description of locksmith service needed
We only collect what is necessary to respond to your inquiry or schedule a service call.
Information collected automatically
When you visit our website, certain data is collected automatically through cookies and analytics tools:
- IP address (anonymized)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search engine
- Approximate geographic location (city/region level)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service inquiries and quote requests
- To schedule and complete locksmith service calls
- To communicate with you about your service (appointment confirmations, follow-ups)
- To improve our website content and user experience
- To understand how visitors use our site through aggregated analytics
- To comply with applicable Florida and federal laws
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties. Period.
We may share limited information with the following service providers who assist in operating our website:
- FormSubmit.co — Processes form submissions from our contact and quote request forms. Form data is transmitted securely and is not stored long-term by FormSubmit. See their privacy policy at formsubmit.co/privacy.pdf.
- Google Analytics — Collects anonymized website usage data to help us understand visitor behavior. Google Analytics uses cookies. See Google's privacy policy at policies.google.com/privacy.
We may also disclose information if required by law, court order, or government regulation.
Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and analyze traffic.
Cookies we use include:
- Analytics cookies — Google Analytics cookies (_ga, _gid) that track page views and visitor behavior in aggregate. These cookies expire between 24 hours and 2 years.
- Functional cookies — May be used to remember your preferences (such as form autofill data in your browser).
You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, but some features may not function optimally.
Google Analytics
We use Google Analytics 4 to understand how visitors find and use our website. This helps us improve our content and service pages.
Google Analytics collects data anonymously. We do not use Google Analytics to identify individual visitors. IP anonymization is enabled. We do not use Google Analytics advertising features or cross-site tracking.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Form Submissions
Contact forms and quote request forms on our website are processed through FormSubmit.co. When you submit a form, the data is sent securely via HTTPS to FormSubmit's servers, which then forwards the submission to our business email at [email protected].
We do not store form submissions in a database on our website. Submissions exist only in our email inbox and are retained as long as necessary to complete your service request.
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected. Contact form submissions and service records are retained for a reasonable period to support customer service and comply with Florida record-keeping requirements.
You may request deletion of your personal information at any time by contacting us (see contact details below).
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS (encrypted connection). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of analytics tracking via browser settings or the Google Analytics opt-out tool
To exercise any of these rights, contact us using the information below.
Florida Law Compliance
This privacy policy is maintained in compliance with applicable Florida state laws, including the Florida Information Protection Act (FIPA). In the event of a data breach affecting your personal information, we will notify affected individuals and the Florida Department of Legal Affairs as required by FIPA (Florida Statutes Section 501.171).
External Links
Our website may contain links to external websites (e.g., Google Maps, YouTube, social media profiles). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, contact us:
Treasure Coast Locksmith
Owner: Darko Ezias
245 SW Parish Terrace, Port St. Lucie, FL 34984
Phone: (772) 758-1322
Email: [email protected]
Frequently Asked Questions
What personal information does Treasure Coast Locksmith collect from customers?
We collect your name, phone number, address, and payment information to complete locksmith services. For car key jobs, we also collect vehicle information like make, model, and year. This data helps us serve you accurately and securely across St. Lucie, Martin, Indian River, and Brevard counties.
How does Treasure Coast Locksmith store my personal data?
Your information is stored securely using industry-standard encryption and access controls. As a licensed, bonded Florida locksmith and licensed locksmith with 20+ years serving the Treasure Coast, we take data security seriously and maintain strict internal protocols to protect customer privacy.
How long does Treasure Coast Locksmith keep my information?
We retain customer data for the duration necessary to complete your service and honor our warranty obligations. After that period, information is securely deleted unless legally required to retain it. You can request deletion at any time by contacting us directly.
Does Treasure Coast Locksmith share my data with third parties for marketing?
No. We do not share your personal information with third parties for marketing purposes. Your data is used exclusively to provide locksmith services and process payments. Our commitment to privacy reflects our reputation earned through 509+ five-star reviews.
Can I request that Treasure Coast Locksmith delete my personal information?
Yes. You have the right to request deletion of your personal data at any time. We will remove your information from our systems within a reasonable timeframe, except where we are legally required to retain records for accounting or compliance purposes.
What information do you need for a car key service?
For mobile car key services, we collect your vehicle's make, model, year, and VIN. We also need your location and contact details to dispatch our technician across the Treasure Coast. This information is used solely to cut and program your keys accurately.
How is my payment information protected?
Payment data is encrypted and processed securely through PCI-compliant payment systems. We do not store full credit card numbers on our servers. Our flat-rate pricing is disclosed before work begins, ensuring transparency and trust with every customer.
Does Treasure Coast Locksmith use cookies or tracking technology?
Our privacy policy details any use of cookies or similar tracking technologies on our website. These tools help us improve your online experience and understand customer needs better. You can control cookie preferences through your browser settings.
What should I do if I have privacy concerns about Treasure Coast Locksmith?
If you have privacy concerns, contact us directly to discuss your questions. As a licensed, bonded locksmith serving the Treasure Coast for over 20 years, we are committed to addressing customer concerns promptly and professionally.
Is my address information used for anything other than service delivery?
Your address is collected solely to dispatch our mobile technicians to your location across St. Lucie, Martin, Indian River, and Brevard counties. We do not use addresses for marketing or third-party sharing. Your location data remains confidential and secure.